Terms of Purchase

Last update: 2022-05-31

Terms of Purchase

1. General Provisions

1.1. This document is an agreement (the Terms) concluded in the Seller's online shop at https://b2b.izzipix.com/, operating on the IZZIPIX platform (the Platform), between the buyer purchasing goods and services on the Platform (you) and the photographer - seller of goods "IZZIPIX" LTD (the Seller) (you and the Seller jointly referred to as the "Parties" and each individually as a "Party").

1.2. By making a purchase on the Platform, you agree to these Terms and to the Privacy Policy published on the Platform. If you do not agree with these Terms or with the provisions of the Privacy Policy, please do not confirm the purchase and stop using the Platform. These Terms apply to all purchases made on the Platform.

1.3. The Platform offers various goods for purchase (the Goods), including photographs taken by the Seller in digital format, photo prints and various items printed with photographs you have chosen. Only those photographs are available for purchase, and you are entitled to purchase only those photographs, that were taken under a photography services agreement previously concluded between you and the Seller and that depict you or a child in your care (individually or in group photographs).

1.4. The Seller of the Goods on the Platform is:

  • Company: "IZZIPIX" LTD
  • Registration number: HE434168
  • Address: Romanou 2-601, Nicosia, 1070, Cyprus
  • Email: info@izzipix.com
  • Website: https://b2b.izzipix.com/

The Seller bears full responsibility for the conformity of the Goods with the Terms and for the performance of these Terms.

1.4.1. The Platform is operated by IZZIPIX LTD, a company registered in the Republic of Cyprus, registration number HE434168 (the Platform Operator). The Platform Operator acts as a technical operator, enabling photographers to place their photo offers on the Platform and sell Goods; however, the Platform Operator is not the seller of the Goods.

1.5. By making a purchase on the Platform, you confirm that you are an adult - minors are not entitled to make purchases on the Platform.

2. Purchase and Payment Procedure

2.1. Access to photographs

2.1.1. You do not need to create an account on the Platform yourself. For each child who took part in the photo session, the Seller creates a personal profile and gives you personal access details for it in the ways set out in clause 3.2 of these Terms.

2.1.2. When placing an order, the mandatory information is entered in the designated fields, including your first name, surname, email address, phone number and the delivery address for the ordered Goods (if applicable), without which the order cannot be processed. This data is processed in accordance with the Privacy Policy published on the Platform.

2.1.3. You must provide only accurate and complete order data (in particular, you may not enter in the order form an email address that is not your own).

2.1.4. You must keep the access details you receive confidential and not disclose them to third parties. If you suspect that your access details have been lost, stolen or otherwise obtained by a third party, please notify the Seller or the Platform Operator without delay.

2.2. Placing an order

To order Goods on the Platform, you must take the following steps:

2.2.1. Select the Goods and follow the instructions on the Platform to place an order. Information about the Seller, the main characteristics of the Goods, the final price of the Goods including taxes and charges, and information about delivery costs and conditions is provided on the Platform before you confirm the purchase.

2.2.2. Fill in the purchase form in the Platform section "Shopping cart → Checkout" (section names may be changed without changing the meaning), providing your details and other information requested on the Platform to complete the purchase. When filling in the purchase form, please note the following:

  • (a) By providing the required information, you consent to the use of the data you provide so that the Seller can accept your order and deliver the Goods. By providing the information, you agree to receive notifications related to the processing of your order at the email address you have provided.
  • (b) The Platform Operator and the Seller may request additional data and information from you if this is necessary to carry out customer identification and verification procedures in accordance with the legal requirements of the Seller's country. The Seller may refuse to conclude a contract or carry out other transactions with you and is not liable for the proper performance of obligations if the data you provide is false, inaccurate or incomplete.
  • (c) The Seller and the Platform Operator process and protect personal data in accordance with the legislation of the Seller's country, including Regulation (EU) 2016/679 of the European Parliament and of the Council of 27 April 2016 on the protection of natural persons with regard to the processing of personal data and on the free movement of such data, and repealing Directive 95/46/EC (General Data Protection Regulation). More detailed data processing rules are set out in the "Privacy Policy" section of the Platform.

2.2.3. You confirm your consent to conclude the contract for the purchase of the Goods and to the purchase terms (these Terms), as well as to the Privacy Policy, in accordance with the instructions on the Platform by ticking the box "I agree to the terms of purchase and the privacy policy" (the wording of the confirmation may be changed without changing its meaning). By confirming the purchase of the Goods, you also confirm that you have carefully read the description of the Goods, images and other information published on the Platform, that it is acceptable to you, and that you are aware that the Goods must be paid for. The contract enters into force at the moment you confirm your consent to conclude it.

2.2.4. You pay the Seller the purchase price of the Goods and any additional payments (including for delivery), if applicable in the particular case and indicated on the Platform before you confirm the purchase. The price of the selected Goods is shown on the Platform before you confirm the purchase and cannot be changed after the purchase is confirmed (after these Terms enter into force).

2.2.5. Payments are made by transferring funds to the Seller through one of the payment service providers - Stripe, Ecommpay or Przelewy24 - depending on the geographical region selected by the Seller and the availability of these payment systems in that region, following the instructions on the Platform.

2.2.6. Completion of the purchase of the Goods is confirmed by a message on the Platform and by an email sent to you. If you have provided a phone number, the Platform may, on behalf of the Seller, send you an SMS reminder that the deadline for placing an order is approaching.

2.2.7. These Terms are provided in a format that can be saved - you can download and save the Terms before confirming the purchase.

2.2.8. After the purchase is confirmed, the Seller and the Platform Operator will communicate with you in the language of the Seller's country. Other languages may be available for actions on the Platform.

2.2.9. The right of withdrawal and the exceptions to it, including for personalised Goods containing photographs of you or a child in your care, are set out in clauses 5.3 and 5.4 of these Terms.

3. Delivery Terms and Procedure

3.1. The Goods are delivered to you after the purchase price has been paid to the Seller. The delivery time of the Goods is shown on the Platform before you confirm the purchase. If the Seller is unable to deliver the Goods within the time previously indicated on the Platform, the Seller will inform you and indicate a new expected delivery time. If you are a natural person who wishes to purchase, purchases or could purchase or use the Goods for purposes not related to your business or profession (a consumer within the meaning of the consumer protection legislation of the Seller's country), you may withdraw from this contract and the purchase of the Goods if the delivery time is extended. In that case, you must notify the Seller of your withdrawal after receiving information about the extension.

3.2. Access to the Platform to receive digital photographs may be provided in different ways:

  • 3.2.1. by providing an individual access code to the digital photographs, including on a paper card;
  • 3.2.2. by sending a personal link to the photo gallery by email and/or SMS;
  • 3.2.3. by providing a QR code, which technically represents an encrypted photo session code and a password for accessing the Platform's cloud storage.

3.3. If for any reason the code has not been provided or does not work correctly, please contact the Seller or the Platform Operator.

4. Intellectual Property

4.1. The Platform Operator assumes that the Seller holds the economic copyright in the photographs uploaded to the Platform on the basis of agreements concluded separately outside the Platform between the Seller as the provider of photography services and the recipients of those services. The Platform Operator assumes that the scope of the Seller's rights as the provider of photography services includes the right to upload photographs to the Platform in order to sell photographs and items with photo prints to buyers, including you. If you or a child in your care appear in group photographs, the Platform Operator assumes that the Seller is also entitled to sell such group photographs to other persons depicted in them.

4.2. If your rights to photographs uploaded to the Platform have been infringed in any way, please stop purchasing the Goods and immediately notify the Platform Operator of the infringement using the contact details given in section 10 of these Terms. By confirming the purchase of the Goods, you confirm that the Seller and the Platform Operator are entitled to process photographs of you and your minor child in your care for the purpose of fulfilling the purchase of the Goods, and to process group photographs for sale to other persons depicted in them.

4.3. Ownership of and copyright in the Platform belong to the Platform Operator. You are granted the right to use the Platform to purchase Goods.

5. Liability

5.1. Given that photographs form part of the Goods, the special provisions set out below apply to the Seller's liability and, accordingly, to the guarantee provided later in these Terms.

5.2. You are responsible for ensuring that the Goods you purchase contain photographs of you or a child in your care (individually or together with other persons, if group photo sessions are organised) - you are not entitled to access or purchase photographs that do not depict you or a child in your care. The Platform Operator ensures appropriate restriction of access, but this does not release you from the above responsibility.

5.3. Right of withdrawal

5.3.1. If you are a consumer within the meaning of the consumer protection legislation of the Seller's country, you have the right to withdraw from a distance contract within 14 (fourteen) days without giving any reason.

5.3.2. To exercise the right of withdrawal, you must inform the Seller of your decision by an unequivocal statement (for example, an email to info@izzipix.com).

5.3.3. The withdrawal period begins:

  • (a) for goods (including photo products) - from the moment you receive the order;
  • (b) for digital content - from the moment the contract is concluded.

5.3.4. If you withdraw from the contract, the Seller will refund all payments received from you without undue delay and no later than 14 days from the day it receives your withdrawal statement.

5.4. Exceptions to the right of withdrawal

5.4.1. The right of withdrawal does not apply in the cases provided for by law, in particular:

  • (a) to goods made to the consumer's specifications or clearly personalised (including photographs depicting the consumer or a child in their care);
  • (b) to digital content not supplied on a tangible medium, if performance has begun with the consumer's express consent before the end of the 14-day withdrawal period and after the consumer has been informed that they thereby lose the right of withdrawal.

5.5. Order fulfilment time

5.5.1. The order fulfilment time is shown on the Platform before you confirm the purchase and depends on the type of Goods and the conditions of the photo session.

5.5.2. If the order fulfilment time is not indicated separately, it is 3 to 14 calendar days.

6. Guarantee Terms

6.1. If the Goods are photo prints or items with photo prints, the Seller undertakes to refund the amount paid for the Goods, replace the Goods with equivalent Goods, remedy the non-conformity of the Goods free of charge or take other action if the Goods do not conform to the description given in the guarantee or advertising available at the time of or before the conclusion of the contract (confirmation of these Terms).

6.2. The guarantee applies to Goods that are digital images only if specific technical parameters of the photographs were stated in the description of the Goods before purchase and the delivered photographs do not conform to that description.

6.3. If the buyer is not a consumer within the meaning of the consumer protection legislation of the Seller's country, the above guarantee terms do not apply; however, the Seller undertakes to carry out guarantee work (remedying defects in the Goods) at such buyer's request in the manner set out in these Terms.

6.4. The guarantee is valid for 2 (two) years from the date of delivery of the Goods, except where the buyer is not a consumer within the meaning of the consumer protection legislation of the Seller's country, in which case the guarantee is valid for 1 (one) year from the date of delivery. You must submit a claim to the Seller within two months of the day you discovered that the Goods do not conform to the contract.

6.5. The guarantee does not apply if the Goods have been damaged as a result of an act or omission of the Buyer or a third party. The guarantee is void if the Goods have been altered.

6.6. In all cases where it is established that the Buyer's claim is not related to the guarantee, the Buyer must pay the Seller's invoice for the work performed and/or reimbursement of costs.

6.7. If you are a consumer within the meaning of the consumer protection legislation of the Seller's country, you have certain statutory rights, and the guarantee provided by the Seller does not affect those rights.

6.8. Guarantee claims are submitted to the Seller and handled in accordance with section 7 of these Terms.

7. Dispute Resolution and Complaints Procedure

7.1. Any dispute between you and the Seller shall be resolved through negotiation, with the parties seeking to reach an agreement. If the dispute cannot be resolved through negotiation, you submit a written complaint to the Seller.

7.2. Complaints regarding the quality of the Goods may be submitted only within the guarantee period set out in section 6 of these Terms, also observing the deadline for submitting a complaint after discovering the non-conformity of the Goods.

7.3. Complaints to the Seller are drawn up and submitted in writing using the Seller's contact details given in section 10 of these Terms, stating:

  • 7.3.1. your first name, surname, address of residence and contact details;
  • 7.3.2. the date of the complaint;
  • 7.3.3. the substance of the dispute, your claim and its justification;
  • 7.3.4. it is also recommended to state the purchase number.

7.4. A complaint submitted electronically does not require a signature if you are a natural person who wishes to purchase, purchases or could purchase or use the Goods for purposes not related to your business or profession (a consumer within the meaning of the consumer protection legislation of the Seller's country).

7.5. The complaint must be accompanied by copies of documents confirming the transaction and other documents supporting the complaint (if possible).

7.6. Upon receipt of your written complaint, the Seller may require you to present or hand over the disputed Goods.

7.7. The Seller provides a written response to the complaint within the following period:

7.7.1. If you are a consumer within the meaning of the consumer protection legislation of the Seller's country, the Seller will provide a written response within 14 calendar days of receipt of the complaint and inform you of a possible way of satisfying the claim or resolving the dispute, if no agreement on satisfying your claim or on an alternative way of satisfying it has been reached within that period.

7.7.2. If you are not a consumer within the meaning of the consumer protection legislation of the Seller's country, the Seller will provide a written response within 30 calendar days of receipt of the complaint and inform you of a possible way of satisfying the claim or resolving the dispute, if no agreement on satisfying the Buyer's claim or on an alternative way of satisfying it has been reached within that period.

7.7.3. If for objective reasons it is not possible to respond to your complaint within the above period, the Seller will promptly inform you in writing, stating a reasonable period within which the response will be provided (if you are a consumer within the meaning of the consumer protection legislation of the Seller's country, the Seller will also justify the need for such an extension).

7.8. If the Seller refuses to satisfy your claim as a consumer within the meaning of the consumer protection legislation of the Seller's country, or if as a consumer you are not satisfied with the solution offered by the Seller, you may apply:

  • 7.8.1. to the competent consumer protection authority of the Seller's country for assistance in resolving the dispute, including its resolution by an out-of-court consumer dispute resolution body of the Seller's country;
  • 7.8.2. to a court of the Seller's country.

7.9. If you are not a consumer, the Seller agrees that disagreements, conflicts or disputes relating to these Terms shall be heard, at the claimant's choice, by a court of general jurisdiction of the Seller's country or by the Arbitration Court of the Seller's country in accordance with its rules, in the Seller's language, with one arbitrator.

8. Operation of the Platform

8.1. The Platform is available in the countries of the European Union and other countries; however, the possibility of using the Platform in other countries is not guaranteed.

8.2. The Platform Operator must ensure that the Platform is available for purchasing Goods; however, temporary interruptions in the operation of the Platform may occur for technical reasons. Interruptions caused by unlawful actions of third parties are also not excluded. The Platform Operator does not compensate for interruptions in the availability of the Platform or resulting losses, regardless of the duration of the interruption.

8.3. The Platform Operator maintains the Platform but does not provide photography services and does not sell Goods. All communication relating to the fulfilment of a purchase of Goods must take place directly between you and the Seller.

9. Other Provisions

9.1. The section headings of these Terms are for ease of reading only and are not intended for the interpretation of the contract terms.

9.2. If any part of the Terms ceases to comply with legislation, the remaining part of the Terms remains in force unchanged.

9.3. These Terms are governed by the legislation of the Seller's country.

10. Contact Details

10.1. The Platform Operator and the Seller may use the contact information you have provided to communicate with you.

10.2. The Seller's details and contact information:

  • Company: "IZZIPIX" LTD
  • Registration number: HE434168
  • Address: Romanou 2-601, Nicosia, 1070, Cyprus
  • Email: info@izzipix.com
  • Website: https://b2b.izzipix.com/

10.3. The Platform Operator's details and contact information:

  • Company: IZZIPIX LTD
  • Registration number: HE434168
  • Registered address: Romanou 2-601, Nicosia, 1070, Cyprus
  • Email: info@izzipix.com

11. Version Date of the Terms

11.1. This version of the Terms is effective from 30 October 2026 (this date is the date on which the Terms were prepared; it does not indicate the date of any specific purchase transaction, but serves as evidence of the content of the purchase terms at the time of a specific purchase of Goods).